Refund Policy

Refund and Cancellation Policy

Last Updated: February 10, 2026 Effective Date: February 10, 2026

1. Introduction

This Refund and Cancellation Policy explains our no-refund policy for LetsLand, an AI-powered landing page creation service.

Service Provider: RK TECH LTD Company Number: 14581807 27 Old Gloucester Street London, United Kingdom WC1N 3AX Email: [email protected] Phone: +44 7521 146553

2. No Refunds Policy

All sales are final. We do not offer refunds for our landing page creation services.

This policy is legally compliant with the EU Consumer Rights Directive (2011/83/EU) and the UK Consumer Contracts Regulations 2013, which allow businesses to exclude the 14-day withdrawal right for services when:

1. The consumer has expressly requested that performance of the service begins immediately (Article 16(m))
2. The consumer has acknowledged that they lose their right of withdrawal once the service begins (Article 49(1))

How we obtain your consent:

During checkout, you must check a mandatory consent box that states:

"I expressly request that RK TECH LTD begins performance of the landing page creation service immediately upon payment. I acknowledge that I thereby lose my right of withdrawal under the EU Consumer Rights Directive (Article 16(m)) and UK Consumer Contracts Regulations 2013."

By checking this box and completing payment, you waive your 14-day withdrawal right and agree to our no-refund policy.

3. Why We Have a No-Refund Policy

Our no-refund policy exists because:

3.1 Immediate Service Delivery

We begin work on your landing page immediately after payment. Our AI systems process your business information and generate custom content within minutes. Once this work begins, the service has been delivered.

3.2 Custom Digital Services

Each landing page is custom-created based on your specific business information, brand preferences, and requirements. Unlike physical goods, digital services cannot be "returned" once delivered.

3.3 Resource Commitment

Our AI processing, hosting infrastructure, and support resources are committed to your project from the moment you place your order.

3.4 Prevention of Abuse

A no-refund policy prevents abuse where customers could use our service to generate landing pages, download the content, and then request refunds.

4. What We Offer Instead of Refunds

While we do not offer refunds, we are committed to your satisfaction and provide the following:

4.1 Unlimited Revisions (Within Package Scope)

Standard Package (£450):

• Two rounds of revisions included
• Changes to text, layout, colors, and design elements
• Revisions must be requested within 30 days of initial delivery

Premium Package (£1,500):

• Unlimited revisions included
• Changes to text, layout, colors, and design elements
• Revisions must be requested within 60 days of initial delivery

What qualifies as a revision:

• Text changes (headlines, body copy, calls-to-action)
• Color scheme adjustments
• Layout modifications
• Image replacements (using your provided images)
• Font changes

What does NOT qualify as a revision:

• Complete redesign (changing to a different template)
• Adding features not included in your original package
• Changes to scope (e.g., adding additional pages)

4.2 Technical Support

Standard Package:

• 30 days of technical support after delivery
• Bug fixes and technical issues resolved at no cost
• Email support (response within 24-48 hours)

Premium Package:

• 60 days of technical support after delivery
• Bug fixes and technical issues resolved at no cost
• Priority email support (response within 12-24 hours)

4.3 Quality Guarantee

We guarantee that your landing page will:

• Function correctly on all modern browsers (Chrome, Firefox, Safari, Edge)
• Be mobile-responsive and display properly on all screen sizes
• Load within 3 seconds on standard broadband connections
• Be free of technical errors and broken links

If your landing page does not meet these standards, we will fix the issues at no additional cost.

5. Exceptional Circumstances

While our no-refund policy is firm, we may consider exceptions in the following rare circumstances:

5.1 Service Failure (Our Fault)

If we are unable to deliver your landing page due to technical issues on our end, we will:

1. First attempt to resolve the issue and deliver your landing page
2. If resolution is impossible, offer a full refund

Examples of service failure:

• Our AI systems are permanently unavailable
• We experience a catastrophic data loss affecting your project
• We are unable to generate a landing page after multiple attempts

This does NOT include:

• You are unsatisfied with the AI-generated content (revisions are available)
• You changed your mind about your business or project
• You provided incomplete or inaccurate information

5.2 Billing Errors

If you were charged incorrectly due to a technical error, we will refund the incorrect amount immediately.

Examples of billing errors:

• You were double-charged
• You were charged the wrong package amount
• Your payment was processed after you canceled (before work began)

5.3 Fraudulent Transactions

If your payment was made fraudulently (e.g., stolen credit card), we will cooperate with your bank and payment processor to resolve the issue.

6. Cancellation Before Work Begins

6.1 Cancellation Window

You may cancel your order only if you contact us before we begin work on your landing page.

How to cancel:

• Email [email protected] with "Cancellation Request" in the subject line
• Include your order number and email address
• We will confirm if work has begun

6.2 When Work Begins

Work begins immediately after payment when:

• Our AI systems process your business information
• Content generation starts (typically within 5-15 minutes of payment)
• Your project is assigned to our system

In practice: Because our AI systems begin processing immediately, cancellations are rarely possible. You should be certain of your purchase before completing payment.

6.3 Cancellation Refund

If you successfully cancel before work begins (which is rare), we will issue a full refund within 5-7 business days.

7. What to Do If You're Unsatisfied

If you are not satisfied with your landing page, follow these steps:

7.1 Step 1: Request Revisions

Email [email protected] with:

• Subject Line: "Revision Request"
• Your order number
• Specific changes you want (be as detailed as possible)
• Screenshots or examples if helpful

We will implement your requested changes within 3-5 business days.

7.2 Step 2: Additional Revisions

If you're still not satisfied after the first round of revisions, request additional revisions (within your package limits).

7.3 Step 3: Escalation

If you've exhausted your revision rounds and are still unsatisfied, email [email protected] with "Escalation Request" in the subject line. A senior team member will review your case and work with you to find a solution.

Possible solutions (at our discretion):

• Additional complimentary revisions
• Upgrade to a higher package at a discounted rate
• Custom design consultation (Premium package only)

We do NOT offer refunds, even after escalation.

8. Chargebacks and Disputes

8.1 Contact Us First

Before filing a chargeback with your bank or credit card company, please contact us at [email protected]. We are committed to resolving issues directly.

8.2 Chargeback Consequences

If you file a chargeback without contacting us first:

• Your account will be immediately suspended
• We will dispute the chargeback with evidence of service delivery, including:
  • Your explicit consent to immediate service performance (checkout checkbox)
  • Proof of content generation and delivery
  • Records of any revisions or support provided
• If the chargeback is resolved in our favor, you may be liable for chargeback fees (typically £15-25)
• Your account may be permanently terminated

8.3 Fraudulent Chargebacks

Filing a chargeback after receiving and using our service constitutes fraud. We reserve the right to:

• Report fraudulent chargebacks to payment processors and credit bureaus
• Pursue legal action to recover losses and associated costs
• Ban you from future use of LetsLand

9. Dispute Resolution

If you have a complaint about our service or this policy, we encourage you to contact us first. If you are not satisfied with our response, you have the following options:

9.1 EU Online Dispute Resolution (ODR)

EU consumers can use the European Commission's ODR platform to resolve disputes online:

ODR Platform: https://ec.europa.eu/consumers/odr

9.2 UK Alternative Dispute Resolution

UK consumers can contact:

Citizens Advice Consumer Service Website: https://www.citizensadvice.org.uk Phone: 0808 223 1133

The Retail Ombudsman Website: https://www.theretailombudsman.org.uk Phone: 0203 540 8063

9.3 Legal Action

As a last resort, you may pursue legal action in the courts of England and Wales (our jurisdiction) or your local jurisdiction (if you are a consumer in the EU/UK).

Please note: Our no-refund policy is legally compliant, and we have obtained your explicit consent to waive your withdrawal right. Legal action is unlikely to result in a refund.

10. Payment Terms

10.1 Payment Methods

We accept:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• PayPal (where available)

All payments are processed securely by Stripe.

10.2 Currency

Prices are listed in GBP (£). If you pay in a different currency, your bank or payment provider will apply their exchange rate and may charge currency conversion fees.

EUR prices shown on our website are estimates only (based on 1 GBP = 1.20 EUR). The actual amount charged may vary based on current exchange rates.

10.3 VAT and Taxes

• UK customers: Prices include VAT at the standard rate (20%)
• EU customers: VAT may be charged based on your location (reverse charge may apply for businesses)
• Non-EU/UK customers: No VAT is charged

You will see the final price including any applicable taxes before completing payment.

11. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time to reflect changes in our practices or legal requirements.

Notice of Changes:

• We will update the "Last Updated" date at the top
• For material changes, we will notify you via email (if you are an existing customer)
• Continued use of LetsLand after changes constitutes acceptance of the updated policy

Version History: Previous versions are available upon request at [email protected].

12. Contact Us

For questions about this policy or to request revisions to your landing page:

Email: [email protected] Phone: +44 7521 146553 Address: RK TECH LTD 27 Old Gloucester Street London, United Kingdom WC1N 3AX

Response Time: We aim to respond within 24-48 hours (12-24 hours for Premium customers).

13. Summary: Key Points

❌ No Refunds

• All sales are final
• You waive your 14-day withdrawal right by consenting to immediate service performance
• Refunds are not provided for any reason, including dissatisfaction with content

✅ What You Get Instead

• Revisions (2 rounds for Standard, unlimited for Premium)
• Technical support (30 days for Standard, 60 days for Premium)
• Quality guarantee (bug fixes at no cost)

⚠️ Before You Buy

• Review our portfolio and examples carefully
• Understand what's included in your package
• Prepare accurate business information for best results
• Be certain of your purchase before completing payment

💡 If You're Unsatisfied

1. Request revisions (detailed instructions help us deliver what you want)
2. Use all your revision rounds
3. Escalate to senior team if still unsatisfied (we'll work with you, but no refunds)

RK TECH LTD Company Number: 14581807 Registered in England & Wales